Research Article
Use of Expert Systems to identify the right strategy to be used in organizations
Author(s) : Arunava Ghosh *
Publisher : FOREX Publication
Published : 30 December 2019
e-ISSN :2347-4696
Page(s) : 18-20
Abstract
On a technological level, there has been an incredible progress in computer and artificial intelligence over the last few decades, and as a result, we have begun to conduct predictions and provide associated outcomes by computer using the knowledge database stored in this article. With the help of computers and technology, marketing is essential for gaining a competitive advantage. Furthermore, the article analyses the current limits of developing an "intelligent expert system" as a business strategy.
Keywords: intelligent expert system
, software agent
, marketing
, competitive advantage
Arunava Ghosh *, PhD Scholar, IIM Indore, Madhya Pradesh, India; Email: f15arunavg@iimidr.ac.in
[1] Barrett, M. L, & Beerel, A. C. (1988). Expert systems in business: A practical approach. Sussex, UK: Ellis Horwood Ltd.
[2] Berenson, Conrad. "Marketing information systems." The Journal of Marketing (1969):16 23.
[3] Biswas, G., Oliff, M., & Sen, A. (1988), an expert decision support system for production control. Decision Support Systems, 4:235-247.
[4] Buchanan, Bruce G., David Barstow, Robert Bechtal, James Bennet, William Clancey, Casimir Kulikowski, Tom Mitchell, and Donald A. Waterman (1983), "Constructing an Expert System," in Building Expert Systems. Reading, MA: Addison- Wesley Publishing Company.
[5] Dawes, R. M., ‘‘the Robust Beauty of Improper Linear Models in Decision Making,’’ American Psychologist, 34, 7, July (1979), 571–582.
[6] Duda, Richard 0. And John G. Gaschnig (1981), “Knowledge- Based Expert Systems Come of Age," BYTE (September), 238- 81.
[7] Feigenbaum, E., McCorduck, P., & Ni, H.P. (1988). The rise of the expert company.London, UK: Macmillan.
[8] Gabor, A. (1985). Pricing. Cambridge, UK: Cambridge University Press.
[9] Kraft, A. (1984), "XCON: An Expert Configuration System at Digital Equipment Corporation," in The AI Business: The Commercial Uses of Artificial Intelligence, Patrick H. Winston and Karen A. Prendergast, eds. Cambridge, MA: The MIT Press.
[10] Luconi, Fred L., Thomas W. Malone, and Michael S. Scott Morton (1986), "Expert Systems: The Next Challenge for Managers," Sloan Management Review, 27 (summer), 3-14.
[11] Monitor, Cross border. "Knowledge Management: Top IT issue for 21st century."Crossborder Monitor, December 16 (1998).
[12] Moradi, Masoomeh, Abdollah Aghaie, and Monireh Hosseini. "Knowledge-collector agents: Applying intelligent agents in marketing decisions with knowledge management approach." Knowledge-Based Systems 52 (2013): 181-193.
[13] Murdock, H. (1990). Choosing a problem--When is artificial intelligence appropriate for the retail industry? Expert Systems, 7( 1): 42-49.
[14] N. Julka, R. Srinivasan, I. Karimi, Agent-based supply chain management – 1:framework, Computers and Chemical Engineering 26 (2002) 1755–1769
[15] Orlikowski, Wanda J., and Debra Carol Gash. Changing frames: Understanding technological change in organizations. Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology, 1992.
[16] Porter, Michael E. "Competitive advantage: creating and sustaining superior performance." New york (1985).
[17] Sabherwal, Rajiv, and William R. King. "Towards a theory of strategic use of information resources: An inductive approach." Information & Management 20.3 (1991): 191-212.
[18] Stevenson, Thomas H., D. Anthony Plath, and Chandler M. Bush. "Using expert systems in industrial marketing." Industrial Marketing Management 19.3 (1990): 243-249.
[19] T. Bui, J. Lee, An agent-based framework for building decision support systems, Decision Support Systems 25 (1999) 225–237.
[20] Tamer Cavusgil, S., and Cuneyt Evirgen. "Use of expert systems in international marketing: an application for co- operative venture partner selection." European Journal of Marketing 31.1 (1997): 73-86.
[21] V. Sugumaran, An agent-based knowledge management framework for the Ecommerce environment, Computer Information Systems (2002) 63–73.
[22] Van Bruggen, Gerrit H., Ale Smidts, and Berend Wierenga. "Improving decision making by means of a marketing decision support system." Management Science 44.5 (1998):645-658.
[23] Winkler, J. (1983). Pricing for results. Dublin, Ireland: Mount Salus Press.
Arunava Ghosh (2019), Use of Expert Systems to identify the right strategy to be used in organizations . IJBMR 7(4), 18-20. DOI: 10.37391/IJBMR.070401.